Tag archive: quality assurance

Multilingual Surveys: Five cost-effective steps to improve your questionnaire before translation begins

by Steve Dept, cApStAn CEO In multilingual surveys, there is a strong trend towards performing more “upstream” quality assurance work to reduce the need for “downstream” corrective action. The late Professor Janet A.Harkness (1948-2012) relentlessly insisted on how important it is to craft questionnaire items carefully before they serve as ...